Communications

At the time of the Clarence Valley election last year, I wrote a column urgently imploring all pertinent authorities to provide ratepayers and tourists with written details on how to combat states of emergency ... only a few months after my written appeal, yet I and other local residents and visitors feel we have once again been left somewhat high and dry.

The National Farmers’ Federation (NFF) has welcomed today’s announcement that the Federal Government has committed to introducing a Universal Outdoor Mobile Obligation (UOMO). If enshrined by legislation, the world-first proposal means telecommunications companies will be legally bound to guarantee basic, outdoor voice and text mobile coverage across every corner of Australia.  

The phrase ‘learning curve’ suggests a gentle incline, but when Jan Elliott and Lee Mead talk about their journey to becoming Postmistresses, they describe a very steep slope indeed. They have recently been reflecting upon their six years running Maldon Post Office, between 2006 and 2012, in light of the repaint of the Main Street pillar box.

Rachel Hagan. Locals say existing communications coverage problems across Yorke Peninsula have been exacerbated by the influx of tourists to the region’s busy beachside towns. In October, Telstra’s 3G coverage was turned off across Australia, leaving many YP residents unable to rely on their phones and stuck on roaming.

Australia  Post has lodged a draft notification with the Australian Competition and Consumer Commission (ACCC), proposing an increase to the Basic Postage Rate (BPR) of $0.20 for small letters, from $1.50 to $1.70, and to the prices for ordinary large letters, delivered at the regular timetable – to take effect from July  2025.

In a major win for connectivity and economic growth, Sunshine Coast Council will partner with Google, NEXTDC and others on Australia Connect, an initiative to further the reach, reliability and resilience of digital connectivity in Australia and the Indo-Pacific. Australia Connect will deliver new subsea cable systems and build on the Pacific Connect initiative.

With election season upon us and rural mobile networks pushed to their limits during harvest, it’s an ideal moment to examine the persistent gaps and dropouts in mobile coverage. Before diving into the political and economic factors shaping mobile connectivity, let’s take a step back and explore the history of Australia’s mobile network rollout. By tracing its development, we might uncover how so much of the bush was left behind.

Tackling a worrying gap in the nation’s emergency rescue education, Australia’s leading communications and safety brand, GME has partnered with leading survival expert and instructor, Outback Mike to launch the inaugural National Rescue Awareness Week ... bringing together 65 years of expertise in helping Australians explore our beautiful backyard with simple advice to prepare Aussies better and keep them safe on land and out at sea.

Kerry Cain. For rural communities across Australia, local post offices play an invaluable role, providing essential services that go beyond just sending mail ... Newstead’s post office shares its space with a local pharmacy and support for the pharmacy directly benefits the post office. Revenue from the pharmacy helps offset operational costs, ensuring both services remain available to the community.

Farmers have called on telecommunications providers to ensure farming communities don’t lose connectivity as the 3G network is shut down ... Telstra and Optus commenced the process of switching  off their 3G networks as they transitioned to 4G and 5G networks across Australia.  

Part of the Government’s  Better Connectivity Plan for Regional and Rural Australia, the audit will test around 180,000 km of regional and rural roads across the country, capturing data to better determine coverage and capacity of the mobile network signals ... Australia Post will host mobile-measurement devices on delivery vans and long-haul delivery vehicles. They will cover a significant portion of the regional and rural roads to be tested through the audit.

During floods and fires not being able to communicate is scary and dangerous ... A new fleet of technology from the State Government will help communities be more prepared for disasters and better able to respond to bushfires, floods and other severe weather events.

Narrandera Post Office closed this week when lead contamination was identified in one of the back-of-house rooms during a routine check of the building. An Australia Post spokesperson said following health advice, the post office was closed and Australia Post was in the process of trying to get a temporary post office up and running to service the town.

Data collated by the Telecommunications Industry Ombudsman (TIO) has found that Australians living outside of metropolitan hubs are experiencing significant issues with their telcos. Between 1 July 2021 to 30 June 2024, the TIO received 51,854 phone and internet complaints from consumers living in regional, rural and remote Australia about faults, poor service quality, poor mobile service coverage, outages and accessibility barriers.

The Albanese Government acknowledges the decision of Telstra and Optus to delay their 3G switchover from late August to 28 October to give Australian customers and businesses more time to prepare ... The public media campaign is expected to reach more than 90 per cent of Australians and emphasise the impact on both traditional handsets and other devices that rely on the 3G network…

The Senate’s Rural and Regional Affairs and Transport Reference Committee ... called for a delay in the shutdown of Telstra and Optus’ 3G networks until more is done to work out how many devices could be impacted by the shutdown (including non-phone devices). The committee has heard from a variety of different stakeholders about the impact the shutdown will have on devices that hadn’t been considered when the decision was made, including medical devices, emergency phones in elevators, and even surveying equipment.

"Every project a surveyor is supposed to work on will be delayed if they are unable to upgrade in time.   Notably that would be infrastructure such as bridges, roads and rail.   But also housing developments in regional and rural areas.   If the 4 and 5G coverage doesn’t take in all the areas formerly covered by 3G then there will be new blackspots.": Michelle Blicavs, CEO Surveyors Australia.

Residents and visitors to the Upper Murray are now enjoying improved mobile phone coverage and connectivity, with the recent construction of three new Telstra mobile base stations in the region. Two towers have been built at Koetong and Burrowye and a new small-cell base station has been activated south-west of Cudgewa under the federal government’s Mobile Black Spot Program.

Telstra is giving some customers complimentary handsets to ensure they stay connected after the 3G network closure on 31 August 2024. Around 12,000 complimentary mobile devices will be given to some customers who are in difficult situations, live rurally or are elderly.

The Australian Mobile Telecommunications Association (AMTA) today announced the launch of a new web-based tool, Check my Device to help Australians determine if their mobile device will be fully supported on Australian mobile networks after 3G networks close, including the ability to make emergency calls to Triple 0. Check my Device can be found on the website, www.3Gclosure.com.au, is available to all Australians, on any mobile network…

Stephanie Thompson. Telstra is “sincerely sorry” for the impact of a cloud service crash last week that continues to “cripple” all three local councils. The outage is continuing to impact Loxton Waikerie, Berri Barmera and Renmark Paringa councils, rendering them unable to complete almost all core functions.