Regional Express (REX), Media Release, 6 August 2024

Hi there,  

I’m Sam Freeman, and alongside Justin Walsh, Adam Nikitins, and our team, we have been working to ensure Rex’s regional services continue through – and beyond – Rex’s Voluntary Administration. 

As we shared on social media last week, we’ve been focused on ensuring our regional network operates without disruption and I’m proud to say that since Wednesday last week, we’ve carried thousands of passengers across hundreds of sectors.  

We also shared that we made the important but difficult decision to cancel all Boeing 737 flights between major cities. Fortunately, Virgin stepped up with a generous offer to reaccommodate Rex passengers on overlapping routes, and I can share today that they have rebooked all passengers who have contacted them and are due to travel before the end of August and expect to have everyone who has contacted them rebooked by the end of the week.  

It has been great to see and hear the response of our customers and experience the groundswell of support for Rex’s continued success from ordinary Australians, as well as Governments, business, tourism bodies, and other stakeholders. 

I know many of you rely on Rex to keep you connected and I wanted to reassure you that you can continue to book with confidence on the Rex regional network during the period of the voluntary administration. We have a funding commitment from creditors to continue to operate the regional network and will shortly be announcing a sales process to find a new owner for the airline. 

We expect that any successful sale of the airline would involve the new owners operating these flights. In the unlikely event that these flights are cancelled – you’ll receive a full refund of your booking.  

Our dedicated Rex Flyer members can also continue to utilise their status tier benefits when travelling on the Rex regional network. Rex points can still be earned on flights over this period; however, members are not able to redeem their points at this time.  

I know that you will have questions, and so as a valued customer of Rex, today I wanted to share a video update on the voluntary administration, as well what you can expect from Rex during this period and our continued commitment to keeping you flying on the regional network during this difficult period. 

Regards
Sam Freeman