Regional Express (REX), Media Release, 10 November 2023
Rex Airlines has been recognised as having the South Pacific’s Best Cabin Service in the 2024 Airline Passenger Experience Association (APEX) Awards.
The award was presented in Singapore last night where Rex’s Executive Chairman, Lim Kim Hai, accepted it on behalf of the airline.
The award ceremony was part of the FTE APEX Asia Expo, the air transport industry’s largest passenger experience and business performance event. APEX said nearly one million flights were anonymously rated by passengers across more than 600 airlines from around the world using a five-star scale.
Commenting on Rex’s cabin service, Mr Lim said, “We pride ourselves on our warm, heartfelt country hospitality which sets us apart from all other airlines”.
“Our cabin crew exemplify this ethos, providing in-flight service which even other Australian carriers talk about.
“This award recognises their tremendous efforts put in everyday to exceed expectations in sometimes very difficult conditions and it is indeed gratifying to see our passengers acknowledging this spontaneously in the surveys.”
“I thank each and every one of our cabin crew for the outstanding job they do every single day.
“This prestigious award, coming closely on the heels of the other marquee awards like Skytrax award for Best Regional Airline Australia & Pacific and the Australian Aviation award for Airline of the Year, irrefutably demonstrates that there is only one national carrier where Australians can feel truly at home.” Mr Lim concluded.
Rex is Australia’s largest independent regional and domestic airline operating a fleet of 58 Saab 340 and 9 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot Academy with campuses in Wagga Wagga and Ballarat, and propeller maintenance organisation, Australian Aerospace Propeller Maintenance. Rex is also a 50% shareholder of National Jet Express (NJE), a premier Fly-In-Fly-Out (FIFO), charter and freight operator.